Information
Information
This page provides important information for parents and carers, including FAQs, policies, safeguarding details, and how sessions are delivered. If you have any questions, please feel free to get in touch.
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FAQs
FAQs
Who is tutoring for?
Tutoring is designed for children working at primary level, including learners who benefit from gentle, SEN‑friendly support. Sessions are adapted to suit your child’s pace, interests, and communication style.
What makes your approach different?
What makes your approach different?
I use a calm, nurturing teaching style that focuses on confidence building as much as academic progress. Every child learns differently — so sessions are personalised, structured, and delivered at a pace that feels safe and manageable.
Steph Teaches began as face‑to‑face tutoring and has grown into a warm, structured online model supporting families across the UK.
How long are the lessons?
How long are the lessons?
Online: 30‑minute sessions — ideal for focused, targeted learning.
What is a Trial & Assessment lesson?
What is a Trial & Assessment lesson?
A one‑off session to explore your child’s learning style, comfort level, and support needs. There is no obligation to continue — it simply helps us understand what will work best.
How do I book a trial lesson?
How do I book a trial lesson?
You can book by emailing or calling directly. Trial sessions gently assess your child’s learning profile and help identify next steps.
What technology is needed?
What technology is needed?
Just a laptop, tablet, or computer with a camera and a stable internet connection. Sessions take place on Google Meet or Zoom — free, simple, and secure. All resources are shared on‑screen or sent in advance.
What is your cancellation and rescheduling policy?
What is your cancellation and rescheduling policy?
Please give at least 24 hours’ notice if you need to cancel. Cancellations are not refundable, but rescheduling is possible depending on availability.
Frequent cancellations may affect progress and session priority.
If I need to reschedule
If I need to reschedule
Occasionally I may need to reschedule due to illness or safeguarding priorities. You will always be offered a replacement session or refund. I aim to give at least 24 hours’ notice whenever possible.
Ending a tutoring arrangement (Tutor)
Ending a tutoring arrangement (Tutor)
I may end a tutoring arrangement if:
A child’s needs fall outside my scope
Behavioural concerns impact emotional safety
Communication becomes consistently unclear or disrespectful
Continuing is no longer in the child’s best interest
Ending a tutoring arrangement (Parent)
Ending a tutoring arrangement (Parent)
You may end tutoring at any time. Sessions are purchased in blocks, so you can simply choose not to book another block. Refunds for unused sessions are considered case‑by‑case with fairness and compassion.
You are always welcome to return in future, subject to availability.
Policies
Policies
These policies explain how sessions run, how safeguarding is maintained, and what parents can expect when working with Steph Teaches. They are designed to keep all learners safe, supported, and ready to learn.
- Behaviour Expectations
I always work with a calm, respectful, professional manner — and I expect the same from learners and parents.
Low‑level behaviour
Low‑level behaviour
Examples include refusal to work, excessive talking, or disengagement. Parents and I work together to support the learner. Persistent behaviour issues may lead to sessions being paused or the tutoring contract ending.
High‑level behaviour
High‑level behaviour
Aggression, swearing, discriminatory language, physical violence, or rude behaviour will result in immediate termination of tutoring with no refund.
Neurodiversity
Neurodiversity
If your child has ADHD or another neurodevelopmental condition, please share this before lessons begin so I can plan appropriate strategies.
Recording lessons
Recording lessons
Recording or filming any part of a lesson is strictly prohibited. This protects privacy and follows GDPR. Any unauthorised recording will result in immediate termination of tutoring with no refund.
- Eating, Drinking & Clothing
Learners should not eat during lessons unless medically required (e.g. diabetes).
Drinks should be in a bottle with a lid.
Learners must be appropriately dressed for all sessions, including online lessons.
Sessions may be cancelled if clothing is not appropriate.
- GDPR & Data Protection
I follow GDPR guidelines to keep your information safe.
Information held
Information held
Child’s name, age, school year
Parent contact details
Home address (for sending booklets)
Session details
Relevant SEN information shared by parents
How data is used
How data is used
Scheduling
Invoicing
Communication
Planning appropriate support
Data is stored securely on a password‑protected device and is never shared unless legally required.
Consent
Consent
By booking sessions, you consent to me holding this information and communicating via online platforms such as Google Meet or Zoom.
Data breaches
Data breaches
If a breach occurs that may risk an individual’s rights or safety, I will notify the ICO and follow required procedures.
- Safeguarding Policy
I am committed to keeping all learners safe.
Responsibilities
Responsibilities
Completing safeguarding training at least every two years
Staying updated with safeguarding guidance
Reporting concerns promptly to the correct authorities
If a child shares a concern
If a child shares a concern
I will:
Listen and take their concern seriously
Explain that I cannot keep certain information confidential
Record what was said using their exact words
Contact the relevant safeguarding lead or local authority
Contact police if the child is in immediate danger
It is not my role to investigate — concerns are passed to the appropriate authorities.
Useful contacts
Useful contacts
NSPCC: 0808 800 5000
Childline: 0800 1111
Police (non‑emergency): 101
Police (emergency): 999
- Social Media Policy
I sometimes share examples of student work to celebrate learning. To protect privacy:
No names, school names, or identifying details are shared
Faces, uniforms, and personal information are never shown
Parents can request removal of a post at any time
All content is positive, safe, and respectful
Comments are monitored and moderated
- Timekeeping & Parent Involvement
Lessons must start on time.
If a learner is more than 10 minutes late, the session may be cancelled.
Repeated lateness may lead to the tutoring contract ending.
During online lessons, parents may be present in the home but should not participate or distract the learner.
- Tutoring Terms & Conditions
Sessions
Sessions
Delivered online via Google Meet, Zoom, or another agreed platform.
Booking & Payment
Booking & Payment
Payment is required before sessions begin.
Cancellation
Cancellation
Cancellations with less than 24 hours’ notice cannot be refunded. If I need to cancel, you will be offered a rescheduled session or refund.
Ending tutoring
Ending tutoring
I may end tutoring if:
Behaviour concerns arise
Needs fall outside my scope
Communication becomes unsafe or disrespectful
Continuing is not in the child’s best interest
Parents may end tutoring by choosing not to book the next block
8. Complaints or Concerns Process
8. Complaints or Concerns Process
parents can raise concerns directly
issues are handled calmly and professionally
Safeguarding
Safeguarding
Safeguarding is at the heart of all Steph Teaches sessions.
Every child has the right to feel safe, respected, and supported while learning.
I follow current safeguarding guidance and take all concerns seriously. If a child shares something that suggests they may be at risk, I will:
listen calmly and without judgement
reassure them that they have done the right thing
explain that I may need to share the information with the appropriate safeguarding team
record what was said using the child’s own words
pass the concern to the correct authority so they can keep the child safe
It is not my role to investigate concerns — only to report them.
A responsible adult must be present in the home during online sessions.
All communication and resources are handled with care, professionalism, and respect for privacy.
If a child is in immediate danger, emergency services will be contacted.
Useful contacts
Useful contacts
NSPCC: 0808 800 5000
Childline: 0800 1111
Police (non‑emergency): 101
Police (emergency): 999
Equal Opportunities
Equal Opportunities
Every learner is welcomed, valued, and supported at Steph Teaches.
I am committed to providing an inclusive learning environment where all children are treated fairly, with respect, and without discrimination.
Support is adapted to meet individual needs, including SEN, neurodiversity, communication differences, and varied learning profiles.
All learners have the right to feel safe, encouraged, and able to succeed at their own pace.
If your child has any additional needs, diagnoses, or learning differences, please share this so I can plan the most effective support.
Technology & Equipment
Technology & Equipment
To help sessions run smoothly, learners will need:
a laptop, computer, or tablet
a stable internet connection
a working camera and microphone
a quiet, distraction‑free space
paper and pencil for written tasks
For online safety, a responsible adult must be present in the home during sessions.
Learners should avoid toys, phones, or background distractions during lessons so they can stay focused and comfortable.
Information on this page is reviewed and updated regularly.
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