FAQs

My tutoring is designed for children, who  working at Primary Years 2-5, those learning English as an additional language (EAL), or needing extra support due to neurodivergent needs. Sessions are adapted to suit your child’s pace, interests, and communication style. 

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My difference lies in my commitment to a gentle, individualised approach that prioritises confidence building alongside academic progress. 

I understand that everyone learns differently and at their own pace. Instead of a one-size-fits-all method, I adapt my teaching to suit your needs. This nurturing approach helps create a safe space to make mistakes, ask questions, and ultimately, discover their full learning potential.

Steph Teaches has evolved from local face-to-face tutoring to an online model designed to support more families. My teaching roots are grounded in in-person work and I bring that same warmth, structure and adaptability to every online session.

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ONLINE

• 30-minute online lesson– ideal for short targeted learning. 

• 45-minute online lesson– a longer session ideal for more discussion and guided practice. 

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This is a one-time lesson to explore your child’s learning style, comfort level, and support needs. There’s no obligation to continue — it’s simply a chance to get to know each other. 

Email or via telephone.

You can book a trial session by emailing me directly or making a phone call. Trial sessions are a great way to explore whether my tutoring style suits your child’s needs. I’ll gently assess their learning profile and suggest next steps.

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You don’t need anything fancy — just a device like a laptop, tablet, or computer with a camera and a good internet connection.

All sessions take place on Google Meet, which is free and easy to use. I’ll send you a link before each lesson — you simply click it to join.

Any resources or activities we use will be shared on-screen or sent to you in advance, so you won’t need to download any extra software. 

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If you need to cancel a session, please give at least 24 hours’ notice. Cancellations are not refundable, so it’s best to reschedule where possible.

Please note:

• Rescheduling is subject to availability, and times may be limited

• Frequent cancellations may affect your child’s progress and session priority

I understand that life happens — I’ll always do my best to offer a suitable alternative if you need to move a session.

What happens if Steph Teaches needs to reschedule a session?

Occasionally, I may need to reschedule due to illness, unexpected commitments, or safeguarding priorities. If this happens, I’ll contact you as soon as possible and offer alternative slots that suit your schedule.

Will I be offered a replacement session?

Yes — I’ll always offer a replacement session within a reasonable timeframe. If we can’t find a suitable time, I’ll refund or credit the session depending on your payment arrangement.

How much notice will I get?

I aim to give at least 24 hours’ notice whenever possible. In rare cases (e.g. illness), I may need to cancel on the day — but I’ll always communicate clearly and respectfully.

What if rescheduling becomes frequent?

I take consistency seriously. If I ever need to make repeated changes, I’ll be transparent with you and explore ways to minimise disruption — whether that’s adjusting our schedule or pausing sessions temporarily.

Will I lose my payment or booking?

No — your session will be honoured. I’ll either reschedule, refund, or roll it forward depending on what works best for you.

Why might Steph end a tutoring arrangement?

Tutoring is most effective when there’s mutual trust, respect, and a shared commitment to the child’s progress. I may choose to end the arrangement if:

• A child’s learning needs fall outside my scope of expertise

• There are ongoing behavioural concerns that impact emotional safety or learning

• Communication with parents becomes consistently disrespectful or unclear

• The arrangement is no longer in the child’s best interest

Will I be told why?

Yes — I’ll always explain my decision clearly and respectfully. Wherever possible, I’ll offer suggestions or signposting to alternative support.

Will I be given notice?

In most cases, I’ll give at least one week’s notice, unless there’s a safeguarding concern or serious breach of boundaries. I’ll honour any prepaid sessions or offer a refund if appropriate.

Can we discuss concerns before it gets to that point?

Absolutely. I welcome open, respectful dialogue and will always try to resolve issues before ending a service. My goal is to support your child — and sometimes that means recognising when a different type of support is needed.

Can I end tutoring at any time?

Yes — you’re free to end tutoring whenever you feel it’s no longer the right fit for your child. Sessions are purchased in blocks, so you’re welcome to simply choose not to book another block. This gives families flexibility without pressure or long-term commitment.

Do I need to give a reason?

Not at all — though I always welcome feedback. Whether it’s a change in circumstances, a shift in priorities, or a need for a different type of support, I respect your decision and will never pressure you to continue.

 Will I receive a refund?

Refunds are not typically given for unused sessions within a purchased block, unless there are extenuating circumstances. These will be considered on a case-by-case basis, with compassion and fairness. If you’re unsure, please reach out — I’m happy to talk it through.

Can I return in future?

Absolutely. If your child’s needs change or you’d like to revisit tutoring later on, you’re welcome to get back in touch. I’ll do my best to accommodate you, subject to availability.